Returns & Refunds

Updated October 20, 2026.

We want the return process to be clear before you purchase. Eligible items may be requested for return within 30 days of delivery, subject to the conditions below and any rights that apply under local law.

Return Eligibility

• The return request must be submitted within 30 days of delivery.
• The item should be unused, undamaged and returned with its original packaging, accessories and documentation unless the item is being reported as defective.
• Opened consumable or hygiene-sensitive products may not be returnable unless defective or required by applicable law.
• Gift cards and items marked final sale are not eligible except where required by law.

How to Start a Return

Email support@northelara.com with your order number and reason for the request before sending anything back. Our team will provide the return instructions that apply to your order. If your return is accepted, we will provide a return shipping label and the authorized return destination. We will explain any applicable return shipping responsibility before you send the item. Do not send a return to our business mailing address unless support specifically instructs you to do so.

Refunds

After an eligible return is received and inspected, approved refunds are issued to the original payment method within 10 business days of approval. If more than 15 business days have passed since approval, contact support@northelara.com. Bank and card processing times vary after a refund has been submitted.

Damaged, Defective or Incorrect Items

If something arrives damaged, defective or different from what you ordered, contact support@northelara.com promptly with your order number and clear photos where relevant. We will review the issue and provide the appropriate resolution based on the circumstances.

International Returns

International return instructions and shipping responsibility can vary by destination. Contact support before returning an international order so we can provide the correct return destination and instructions.

Questions?

For return or refund questions, contact support@northelara.com.

European Union Orders and Consumer Rights

For merchandise shipped into the European Union, our published 14-day cancellation or return right continues to apply. Contact support within 14 days to request cancellation or a return. Nothing in this policy limits mandatory consumer rights, including rights relating to defective, damaged or incorrectly supplied goods. Conditions and exclusions apply only to the extent permitted by applicable law.

For purchases made before this update, we will honor the return commitments and more favorable offers presented when the order was placed.